|  | | 8 | HostExcellence General Impression
Host Excellence has been in business for several years. With a top-of-the-line data center and customer support office, Host Excellence has continuously improved its performance and outlook. While recently re-launcing their web site with more aggressive hosting plans and prices, Host Excellence has really started putting the heat on the competition. Their very large and generous selection of hosting plans, coupled with superb customer service and network reliability, have resulted in extremely quick loading websites and high customer satisfaction. During our review, we had very few complaints and many great observations and feel obligated to rank Host Excellence great on webhosting-top.com.
HostExcellence Price & Cost Effectiveness
If you're looking for great deals on web hosting services, look no further. Being a very customer-oriented business, Host Excellence has a large selection of services and payment options. When combined to fit your specific demands, they provide the most bang for your buck. Savings start the moment you sign up. With options to pay in advance, setup fees are waived and free months can be tacked on for no additional charge!
HostExcellence Reliability
During our extensive hosting experience with HostExcellence, we have had hardly any server outages. It would be a lie to say they have never been down - everyone of the hosting companies we reviewed have had downtime, on occasion. The question is not IF downtime happens, the question is when it happens - and on that occasion, it is very important to have a hosting company that is capable to quickly resolve any ongoing issues, so your site is back online in no time.
HostExcellence Data Center (toured)
As the title indicates, we have personally visited and "examined" Host Excellence's data center. The importance of doing that is obvious. You might have heard of the story that 90% or more of the web hosts are just resellers, and another 9% are just co-locating in some other data center, without direct physical access to the machines. That's not a story, that's plain reality.
This is why we have personally verified that Host Excellence's data center facility actually exists by paying them a visit at their facility. You can find the data center's address on their website.
Host Excellence currently has two redundant (SONET) fiber-optic connections. They have built their own fiber-optic loop, which means that they do not depend on any telephone companies for the last mile, or the local loop. This automatically gives them a higher reliability than any other "rented loop" hosting company, or co-location facility.
Host Excellence has multiple DS3 and OC3 connections to various Tier1 network providers such as MCI, Qwest and ATT. The connections are delivered by Bell South and KDL over two separate fiber-optic loops. At the time we visited their facility, they were busy getting a new OC-3 line (155mbit / s) from ATT for their future expansion.
HostExcellence Customer Service
The support they provide can be rated as excellent, especially their LIVE CHAT feature. What's nice about their support is that you have 24 / 7 support via an online ticketing system as well as real 24 / 7 live chat tech support and sales service. While we only encountered a few small problems, their support staff was quick to provide us with answers and make any necessary adjustments. We commend them for their prompt and reliable support!
HostExcellence Control Panel
HostExcellence has developed a unique control panel for their hosting sites. Frankly, their control panel software is one of the best available in the market. They use HSphere (www.hsphere.com) as their hosting control panel with the big advantage being that they offer both, LINUX and WINDOWS based accounts.
Through testing, the control panel has been very fast and very reliable. It is very user-friendly and easy to operate. Included is an extensive customer guide which can quickly guide even the most reluctant novice.
HostExcellence Contact Information and Support
Phone
24/7 sales and support available.
+1-800-861-9394
1774 Dividend Drive,
Columbus, OH 43228
US
Victoria Basqe for webhosting-top.com, 02/10/2007
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| | Web services details about Host Excellence | | Contact Information for Host Excellence | | Owner: | Host Excellence | | Web Site Title | Host Excellence | | Email/Contact | proxy[at]proxiedsite[dot]com | | Phone Number | +1 800 792 1197, Fax: +1 800 792 1197 | | Street | 247 Information Highway Ln | | City | Hopkinsville | | State | KENTUCKY | | Postalcode | 42240 | | Country | United States | | Statistics for www.hostexcellence.com | | Site in business since | 2003-01-26 | | Links to the site | 160 | | Popularity Rank (1 best) | 68041 | | Site language | en |
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| Customer Testimonial:
| | "Excellent, I strongly recommend it." from "Laura P" <laura[at]gmail[.]com>
"Well I bought an account with them and it was set-up within 2 hours, I picked starter plan which was just Ł2.00 as I could not see a plan that they offer for cheaper. I was having problems making a site to go on the domain that I got with the account, so I posted a help ticket and they help me make a site for free! they made it for me and said I did not have to pay. no web hosting company would do that for free I thought but they did. And their customer support very good I can post a ticketed or I can use live help to talk to them and the problem are sorted out and I have my own unique tech who helps me. Just wanted to tell people about this site as they made a site for me"
from Tim Leightley (leightley347[at)btinternet[dot.com)
"Over the six years of my Internet presence I have had painful experiences with different hosting companies, thus changing a provider more than once. Now I am on my fourth host and it seems like this time it is for long. First of all, because Host Excellence is oriented towards Web Masters who intend to run professional sites and secondly, since I have an interactive forum on my site, I'm logging on at least daily basis and more likely during peak hours. I was impressed with the extremely robust server environment Host Excellence offers. I feel like I'm strongly backed and have complete peace of mind, never having to worry about downtime issues with my websites."
from Debra McKencie |
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| Customer | opinions Host Excellence www.hostexcellence.com |
Peter smith ( peter[dot]seniorsgolf[at]gmail[dot]com ) at: 2011-06-23
Time Hosted: over 3 years
HostExcellence General Rating: | hostexcellence.com Features:
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hostexcellence.com Control Panel: | Host Excellence suddenly decided to migrate my account - to what I don't know. From having 50% disc usage I suddenly went to 120% requiring an "upgrade". Six days now I have been without a website, losing me many $. And no-one there gives the same answer twice - if I can get an answer. If you think about using them think again. You'd spend your money better by having a good meal and a bottle of wine. Useless does not adequately describe them.
| Mark Plews ( globaldjnetwork[at]googlemail[dot]com ) at: 2009-09-21
Time Hosted: 6 mo. to 1 year
HostExcellence General Rating: | hostexcellence.com Features:
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hostexcellence.com Control Panel: | I have had my hosting with these for the past 8 months after having paid for my service for 2 yrs and then on Sunday they decided to pull my site claiming it was using to much resource?, i had paid for an unlimited package to run my IPB community on and for the past 8 months there has been no issues, now the past 8 months have been anything but rosey with page load times being an issue and when ever i speak to there live chat about this issue, they inform me “Its loading ok here”, their tech support team are middle men who obviously have to speak to someone else before they can answer any question and the ticket response time is terrible.
At the moment i have no access to my sites as they have suspended my accounts and i have no access to my control panel on my website, my site doesn’t host any downloads or illegal material, just a community of DJ’s who chat and discuss about music.
I would advise anyone looking to host a community website to check that the package you purchase from these will be allowed as there servers seem to have problems with the smallest of sites, my community only had 400 members and about 4000 posts and i was on the top package with them.
My account was suspended yesterday morning without any notice but they claim they will email a warning asking for the matter to be resolved before limiting your account, this didn’t happen with me?
Now i am unsure if this comment will be shown on here as it does not show them in a good light but people need to know what kind of service they can expect.
I do hope they manage to get my issue resolved but i am already looking for new hosts and wont be recommending Hostexcellance to any of my clients and friends, i will also be leaving this review on any site that asks for comments about the service this hosting company provides.
| Ken ( kennethpschnell(at)adelphia(dot)net ) at: 2005-10-29
Time Hosted: under 1 month.
HostExcellence General Rating: | hostexcellence.com Features:
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hostexcellence.com Control Panel: | I have had them for about 3 weeks now - nd so far they have been down twice - so no website and no development - the down time has lasted for more than 4 hours - this is not a good impression of 99% Uptime because I think I have just experienced the 1% down time and I have not been with them for more than 3 weeks.
| Sam ( samk at digitk dot cn ) at: 2005-08-15
Time Hosted: 3 to 6 months
HostExcellence General Rating: | hostexcellence.com Features:
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hostexcellence.com Control Panel: | Generally a good hosting company, all features are working as advertise.
Thier mail server is sometimes unstable, especially they use Horde mail which is awfull, full of bugs, slow and with limited functionality.
Not recomended for those with extensive mail traffic, or if you need
to check your mail via Web and not Pop3.
| Jan Hauser ( JHauser at qwest dot net ) at: 2005-07-26
Time Hosted: 3 to 6 months
HostExcellence General Rating: | hostexcellence.com Features:
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hostexcellence.com Control Panel: | Host Excellence offers a lot for the price -- but at a price. Customer service is varied - some reps are very helpful; others flat refuse to do anything to help. Reliability has not been good - web host has been offline several times; Database service has stopped (crashed) & for the first 12 requests, customer service refused to do anything about it. Email service is unreliable -- 20-40% of emails passing through their servers are delayed, lost, or blocked.
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