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1
 IX Web Hosting - www.ixwebhosting.com
 Overall Ranking: Rank #1 - "Best Web Host of 2003 & 2006"
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IXWebHosting Review

IXWebHosting General Impression


IX Web Hosting has been in business since 1999 and has recently made a remarkable appearance with the opening of their new data center in Hopkinsville, KY.
With a highly professional website and very attractive hosting plans, they have managed to be added to the list of companies that webhosting-top.com is reviewing. As the months passed by, IX WebHosting continuously improved its performance in both reliability and customer service, resulting in extremely quick loading websites and high customer satisfaction and consequently mastered to be rated by our review team.

With over 170.000 domains hosted is more then obvious their value!

IXWebHosting Price & Cost Effectiveness


IX Web Hosting's plans give you an excellent value. Regardless of your needs, their plans allow you to save money right away - but the savings are even greater if you need to host multiple domain names. Their billing cycles run from quarterly, semi-annual to annual and 2-year billing cycles, the choice is yours on most plans. The longer the billing cycle, the higher the discount that is provided.

When hosting more than one domain name (multiple domain names or sub domains), you can host them all on a single plan (Expert Plan and higher). You will save a great deal of money since there are no fees at all for adding, removing, or changing hosted domains and subdomains. You can manage it in real-time via the control panel.

There was not a single billing issue with any of our anonymous test accounts, we have always been treated with great respect and fairness. There were no over- or unexpected extra on any of our hosting accounts. What is more important - when we requested a refund for 2 accounts, we were granted a full refund without questions asked. 100% money-back - including setup fees. An impressive approach towards customer satisfaction.

They will help you with CGI scripts, upload problems, even if you don't know how to use FrontPage - we were assisted kindly via telephone and their Live Chat service. This is an important aspect for a web master maintaining multiple websites, as for a busy website, there is a constant need to change your site's content and scripts used. Where else can you get 200,000MB web space for $3.95/mo, or unlimited disk space with multi domain hosting for $12.95/mo, paired with a zero-risk 100% money back guarantee.

IXWebHosting Reliability


During our extensive hosting experience with IX Web Hosting, we have had hardly any server outages. It would be a lie to say none of our 23 anonymous test accounts have never been down - however, the uptime track record for our test accounts is impressive.

The question is not IF downtime happens, the question is when it happens and how quickly your hosting company can resolve the problem. Quick problem resolution is a must, so your site will be back online in no time.

Our overall reliability experience with IX Web Hosting is positive. They claim to provide 99.9% uptime for all hosted accounts and they have a guarantee on their website proving their track record. We had 100% uptime for the majority of hosted accounts, however - 2 out of 23 accounts only had an uptime of 99.2% due to a server glitch. The glitch was resolved quickly (within 90 minutes), however the uptime amount of these two accounts did not reach 99.9% this month. After inquiring with their billing department, we have been reimbursed for the downtime that occurred with two free months of hosting service. We found this to be an adequate compensation for 60 minutes of downtime.

IXWebHosting Data Center (toured)


As the title indicates, we have personally visited and "examined" IX Web Hosting's data center. The importance of doing that is obvious. You might have heard of the "story" that 80% or more of the web hosts are just resellers, and another 10% are just co-locating in some other data center, without direct physical access to the machines. Unfortunately, that story is plain reality. We have personally verified that IX Web Hosting's data center facility actually exists by paying them a visit in Hopkinsville, KY. As the 16th data center we visited, it was a rather pleasant surprise that they actually HAVE the equipment they list on their website, as well as the security mechanisms, firewalls and CISCO state of the art routers.

IX Web Hosting currently employs five redundant fiber-optic loops to connect their data center. The fiber-optic connectivity is provided by Bell South,AT&T, Verizon and 2x bandwidth is redundantly served by Qwest Communications. They are currently busy upgrading their connectivity for future expansion.

IXWebHosting Customer Service


In my entire career as professional web master, I have never seen more responsive and technically sound support staff. I am thoroughly impressed by the technical skills of the IX Web Hosting customer care team.

Regardless of which artificially created problem I have prompted them with, everything was resolved within 24 hours: PASIV FTP issues, CGI scripts with programming errors, PHP coding issues, ASP ODBC database connectivity, MSSQL Enterprise Manager troubles, domain-lock and expiration tricks - we were not able to fool them.

The support provided can be rated as above excellent, especially the 24 / 7 LIVE CHAT feature. We have submitted a total of 450 support requests so far in the past several months, and on 400 requests the response has immediately solved our problem. The other tickets had to be reworked to send more details to the technician. We called in via Live Chat at 3am and 5am EST several times and our requests were answered promptly and courteously. Unlike other hosts, IX Web Hosting is providing It is a true 24 / 7 chat service.

IXWebHosting Control Panel


The basis of their control panel is H-Sphere, however IX Web Hosting's programmer staff have modified it heavily. Both LINUX and WINDOWS hosting based accounts are provided and the control panel functions flawlessly with accounts on both platforms. The control panel they provide allows you to add, remove and manage your domain names, subdomains, FTP accounts, email accounts, mailing lists, auto responders, email aliases, MIME Types, Apache Indexes, PHP / ASP configuration, mySQL, PostgreSQL and MSSQL databases, SQL database users, cancelling and resuming your subscription and reporting trouble tickets from one interface. In addition to the comprehensive functionality listed above, they also offer an online file manager, an web design program called Site Studio as well as Web Mail. All these features along with the senseful customizations IX Web Hosting's programming department has applied to the control panel software have made us rate this category with an astounding 100%.
You will find now a brand new billing system, outstanding from all points of view.

The usage of the control panel it's self is very fast and reliable. The administration of your whole account is very user-friendly and IX Web Hosting provides an extensive customer guide with detailed explanations on how to use your hosting account.

IXWebHosting Contact Information and Support


Phone
24/7 sales and support available.
+1 (614) 534-1961 International
+1-800-385-0450

Help Center| FAQ


Conclusion


One of the best hosting companies we have ever reviewed. If IX Web Hosting keeps up the good work, we will consider moving our website to their servers.

Rich Hummington for webhosting-top.com, 02/05/2007



IX Web Hosting ( www.ixwebhosting.com ) Hosting Plans:
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Linux Hosting Plans: [Go to plans overview]
Demo login: http://www.ixwebhosting.com/signup.actDemoLogin/login/demolinux
IX Web Hosting Linux Expert Plan 3.95/mo.   [Original website plan location]
IX Web Hosting Linux Business Plus Plan 7.95/mo.   [Original website plan location]
IX Web Hosting Linux Unlimited Pro Plan 7.95/mo.   [Original website plan location]



X2 VPS Hosting 29.95/mo.   [Original website plan location]
X4 VPS Hosting 54.95/mo.   [Original website plan location]
X8 VPS Hosting 89.95/mo.   [Original website plan location]


Windows Hosting Plans: [Go to plans overview]
Demo login: http://www.ixwebhosting.com/signup.actDemoLogin/login/demowin
IX Web Hosting Windows Business Plus Plan 9.95/mo.
IX Web Hosting Windows Unlimited Pro Plan 14.95/mo.

Attention: This information can be already old, please contact us in case these informations are wrong and must be updated!
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Statistics for www.ixwebhosting.com
Popularity Rank #4176
Links pointing to the URL10412
Website languageen
Domain in business since2003-02-15
URL descriptionOffers linux and windows web hosting with coldfusion support, VPS and domain names. Based in US.
URL titleIx Webhosting
Owned byIX Web Hosting
Street1774 Dividend Drive
CityColumbus
StateOHIO
Zip code43228
CountryUnited States
Tel+1 800 385 0450
Contact by emailinfo[at]ixwebhosting[dot]com
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"I have had over 100 websites with IX Webhosting and all run excellent! I love them and would refer anybody that is need of their services."
Spencer <spencer.hariton@ecommerce.com> / juniorpokeracademy.com

"Since I am new to Internet business, recommendations are the first that I rely upon when looking for partners on the web. So, it was only due to the fact that IX Web Hosting was mentioned among the most reliable hosting providers that I entrusted them with my business. And I was not disappointed at all... in fact, I'm amazed at how fast my site was set up and running. Now I, in my turn, recommend IX Web Hosting to my friends."
from Danial K. Dougel
Customer opinions forwww.ixwebhosting.com

keremsah ( keremsah(at)sarialtin(dot)com ) at: 2013-03-28
Time Hosted: over 3 years
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I am working with ixwebhosting for over 5 years, last 2 years their technical issues, unknowledged helpdesk support and unprofesional approaches to problems with finding funny excuses is last drop. I am fedup with ixwebhosting.
Recent event caused I will move my all clients and domains from ixwebhosting into hostgator which I am using duplicate sites of ixwebhosting and they didnt gave problem once in last 2 years.
IXwebhosting is finished and going to go down with that business approach.

Unhappy Reviewer ( youhavealreadyshown(at)myemail(dot)com ) at: 2008-04-01
Time Hosted: over 3 years
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You have already shown my email as I am getting spammed thanks to you.
By the way IX has gone WAY downhill. All their email servers are blacklisted for good reason, they forward tons of spam. Their support is quick, but useless. I have left them as I could not send email to 1/3 of my members due to blacklisting by their isps.

Paul Jones ( pjones[at]networkswv[dot]com ) at: 2005-10-20
Time Hosted: 3 to 6 months
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Stay away from this host if your sites need MySql database's, my 1st 30 days here was great now going on 3 mos and for the last 2 and after 16 trouble tickets and 2 phones call am still having Mysql errors on the servers.

Also you can't place a trouble ticket with ixwebhosting when there MySql is down, now thats about 35% of the time.

Trouble tickets are auto replys 95% of the time and only after 2 days did I every get a reply.

I have ask 3 times for there anytime money back " Guarantee " and just never get any info.

Keep looking and stay away from this rip-off host

Rick Hendershot ( rh(at)etdemo(dot)com ) at: 2005-10-04
Time Hosted: 6 mo. to 1 year
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Pretty disappointing. Control panel is often unaccessible. File manager often won't fire up. MySQL servers are very slow.
Bill C. Riemers ( webhostingtop at docbill dot emailuser dot net ) at: 2005-08-09
Time Hosted: under 1 month.
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1. FTP Service -- Doesn't work across a firewall. I always get a connection refused error when connecting from behind a NAT firewall. That means 90% of all corporate users and most sane home users won't be able to connect via ftp.

2. WebShell3 -- Doesn't allow uploading medium size files. Since webshell is suppose to allow uploading of archived directories, I would consider 10MB small. But even files of that size and less fails. If the file is large enough to need a progress bar, forget about using webshell to upload it.

3. WebShell3 -- Is not reliable. I regularly see errors like, "ERROR: FTP connection has failed!" and " FATAL :: unable to connect to localhost ".

4. One Hour Response Time Garentee -- They definitely don't respond in 1 hour. I have submitted 5 tickets. The first one was an e-mail configuration problem. It took 12 hours for a response. The response did not actually address my question, but I had figured out a workaround by then. The second was a request for shell access, which also took 12 hours. Answer, "We do not allow shell access, but you can use webshell." The last three tickets are one for each of the problems above. The se have not received a response.

5. Email Service -- No filter capabilities. Not even the ability to run a procmail script. Prepare to be flooded with spam unless forwarding to a third party.

6. Email Service -- Postmaster account can not be redirected, forwarded, nor deleted.

7. Email Service -- No alternate SMTP ports. If your ISP blocks port 25, you will not be able to send e-mail.

8. Email Service -- No directions for configuring IMAP. It took me 15 minutes before I realized need to set the Mail Folder to Inbox in Outlook Express for Sent Items and Drafts to work correctly.

9. Shell Access -- There is none. Forget about using scp, sftp, or rsync to transfer files.


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