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iPower Contact Information and Support

iPower Inc

Sales Number: 888-511-4678

Support Number: 888-511-4678
iPower ( www.ipower.com ) Hosting Plans:
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IPOWER Starter Plan 3.95/mo.
IPOWER Pro Plan 7.95/mo.
IPOWER Pro Plus 12.95/mo.

Attention: This information can be already old, please contact us in case these informations are wrong and must be updated!
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Statistics for www.ipower.com
Popularity Rank #5363
Links pointing to the URL11653
Website languageen
Domain in business since1997-07-14
URL title301 Moved Permanently
Owned byIpowerweb, Inc.
Street2800 28th St, Ste 205
CitySanta Monica
StateCA
Zip code90405
CountryUnited States
Tel+1 310 314 1608, Fax: +1 310 314 1610
Contact by emailadmin(at)ipowerweb(dot)com
Customer opinions forwww.ipower.com

Charlie C. ( ) at: 2006-12-21
Time Hosted: under 1 month.
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Not very helpful to me as a new user to web hosting and email account set up. Billing was very poor in providing an accurate accounting and did not resemble my credit card statement. Charged for service not ordered and could not verify what was ordered. Very slow to respond or no response with email questions in billing and tech support. Three weeks into the service and still don’t know what I will be billed for. Would not use again and will transfer very soon.
Anthony Hall ( ahall(at)qcdocs(dot)com ) at: 2006-12-14
Time Hosted: 6 mo. to 1 year
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I would never recommend iPowerWeb to anyone. In fact my experience was so poor with them that I told them if they did not reply to my multiple emails that I would do what I'm doing now and post my issues with them everyplace I can possibly find. I'm now on a mission to inform people of what they are getting into with this joke of a company. Currently, we have pulled our site from their server and are hosting our site elsewhere. We now only have our email with iPowerWeb... which will also change very soon. We were on the "Dedicated Server" plan.

Seriously look at all reviews before venturing into this abyss. When reading other reviews from other sites, take notice that quite a few of them are hosted on iPowerWeb. Makes you think huh? Well, I'm here to share my absolute disgust with this service. As a customer my company was insulted and ignored.

Yes, they do have a semi-pretty interface but that's a far as it goes. Let me share with you what I went through and the nice information provided to me from their reps.

We frequently have our site down as they have issues with their server. Now, this can be forgiven in most cases but this wasn't the only issue we encountered. No, instead the account quite consistently would revert to having 0MB available after purchasing 500MB space. This would usually happen after our site would be down. Now, let me prepare you for what you may go through if this happens to you as this was the standard procedure for us. If your site is down you will call and be on hold for 10-15 minutes. Unfortunately you will most likely get hung up on like we usually were, then forced to call back and be placed on hold for another 20-30 minutes. You can tell that quite a few more people have noticed their site is down. But wait there's more... It slices, it dices it drops your site in seconds. No more pesky people trying to look at your site because it's not there!!! *ahem* So, you finally get through to support, CONGRATULATIONS!!!! And what's behind curtain number 1? Why, it's a completely unhelpful rep that could care less what your problem is or when it will get fixed... Bob. Okay, you've now got a rep, unless it's one of the very few that we've come across; they are not really going to help or let you know what’s going on. Instead they will give you a cryptic ETA as to when it may be resolved. My personal favorite was, “It may be up sometime tomorrow.” Ummm. "It may be up"... Hmph well, serves me right for expecting some form of service right? You can't hear me right now but I'm banging my head on my desk.

The real kicker to this was when I was told by a rep (whom I assume was telling the truth), that the reason that our account is at 0 when we have paid for the space is.... you ready? Okay, so, when a customer on the same server requests more space, the server then re-allocates said space providing them with the space that you have already paid for leaving you with nothing. At this point I'm guessing your reaction was something like, "What?!?!" Yeah, this is no joke, they were dead serious. After our less than adequate experience with iPowerWeb I decided to email them regarding these issues and our concerns regarding them. After emailing them I almost immediately received an automatic email stating that we would be hearing from them within 24 hours. YES! Finally, something is going to be done. Well that was premature now wasn't it? No, instead 3 days later I still have no email so I write back again only this time sending to the sales email as well, in hopes of hearing from somebody. This time I was quite annoyed and stated that unless I hear from them within the next business day that I would do exactly what I'm doing now and that is as I said, making our experience known. In case you haven't guessed. Yeah, they didn't get back to me within that business day. Oh, they did get back to me though. Eleven days after the initial email was sent I received a semi-generic email that did not address any of the issues I had brought up but instead said:

"If I could ask you to elaborate on your issues, I will be happy to assist you in any way that I can. Please respond with specific details including your domain name, and/or a reference number, as well as any other helpful information including exact error messages and how they can be duplicated (if applicable), usernames/passwords, etc... and I will work to resolve all matters as quickly as possible."

I honestly had to laugh at this as all of my concerns were expressed quite clearly in my email as to what was happening and I was asking for an explanation. I was giving them the chance to rectify the issues and basically assure me that they were going to work towards solving the issues so we would get the service we were paying for. I shudder to think that we may have been getting exactly that. In which case, I pity all who unknowingly choose to go with iPowerWeb's service. So, enough of my rant, I thought that some of you may actually find this information valuable to your decision as to if you want to go with them or not. Who knows, this may have been an incident solely contained to each of the businesses that share this office and use iPowerWeb. Unfortunately, as it IS happening to multiple businesses that I know of, I am willing to bet this isn't the case. If you decide to go with iPowerWeb, you may very well be a masochist. In which case, I hope you enjoy!


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